WEBINAR: Complaints Handling, 23 May 2023
In this webinar you will learn the steps you need to take to prevent and deal with conflicts and complaints. You’ll learn how to provide a safe and effective service to those who wish to make a complaint to or about them and create a plan in place to help minimise the impacts.
It will cover:
• Complaint v Grievance v Dispute v Feedback
• Some guiding principles
• Facilitating Complaints
• Acknowledging and responding
• Managing
• Policy?
• Role of Complaints Officer
• Q&A
Presented by Patrick Moriarty, Managing Partner of Strategic Australia Communications (SAC) 
Formerly, as the Institute of Community Directors Australia's Executive Director, Patrick led the development of the organisation's training arm. The Institute was established to help community organisations of all shapes and sizes gain practical knowledge, support and advice on matters that impact on their everyday operations, including board operations, funding, risk management, strategic planning and marketing.
Patrick is an ASQA accredited trainer and holds a Bachelor of Business (Marketing) and a Graduate Diploma in Marketing.
Catch up on the webinar via CBAA Learning.
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