Complaints and Disputes Toolkit
The CBAA has put together a Complaints and Disputes Toolkit which is an invaluable resource for community radio stations aiming to establish or refine a system for managing complaints and disputes efficiently and effectively. This toolkit is crafted to assist stations in implementing a straightforward, transparent process that is both accessible to those wishing to lodge a complaint and compliant with legal and regulatory obligations.
The toolkit is made up of a PDF handbook and a Word document containing templates, be sure to download both.
