CBAA Complaints and Disputes Toolkit Available Now
The CBAA Complaints and Disputes Toolkit is an invaluable resource for community radio stations aiming to establish or refine a system for managing complaints and disputes efficiently and effectively. This toolkit is crafted to assist stations in implementing a straightforward, transparent process that is both accessible to those wishing to lodge a complaint and compliant with legal and regulatory obligations.
The benefits that the toolkit offers include:
- Enhances station resilience
- Highlights opportunities for improvement
- Helps prevent escalation of complaints
- Empowers volunteers and staff
- Helps to ensure compliance with the Community Radio Broadcasting Codes of Practice
Find the toolkit along with accompanying templates here.
Facebook comments